At R&P Accident Repair Centre, we pride ourselves on our local reputation for excellence. Be it customer care, workmanship, turnaround times or our honesty and transparency, motorists in Horley and the neighbouring areas trust us for all domestic and commercial vehicle body repairs. We are family-run car body repairs specialists, so we offer a personal service as standard. From minor dent repairs and accident repairs to major crash repairs, we always put your satisfaction first.
Your car is one of the biggest investments you will ever make. It stands to reason, then, that you want to know what happens when you leave it in our hands. Below, we have provided a general overview of what your service might look like.
We treat every job as a blank slate, so the below is only a guide. Call us on 01342 832 511 to schedule your own domestic or commercial vehicle body repairs in the Horley area.
What happens when my vehicle arrives on site?
It’s highly likely that your vehicle will arrive in one of two ways: either you will drive it to us yourself, or a recovery vehicle will transport it from an accident site. Regardless, we log your vehicle’s details into our system before storing it securely.
If you require a courtesy car, we will provide it at this point. This allows you to get back out on the roads of Horley with minimal disruption to your daily routines. You can rest assured, though, our team strives to complete all accident repairs as quickly as possible. However, some work simply takes a little longer than others, such as dent repairs compared to crash repairs.
Undertaking an initial assessment
Our team gets to work on your vehicle as quickly as possible. The process of domestic and commercial vehicle body repairs starts with an assessment of the damage at hand. This gives our team a full understanding of the car body repairs required.
With this information we can give you an estimated completion date. Our company also works directly, and harmoniously, with all major insurance providers. We will pass this information on to yours if required.
As soon as we have authority to start, we schedule your accident repairs. Be it dent repairs, crash repairs or anything in between, our services cover jobs of every size. As such, we may have to order in parts that we need to complete your work.
If we need to dismantle your vehicle
In some cases, we may need to remove certain parts of your car or van for better access to widespread damage. If we need to dismantle your vehicle to any extent, we perform another damage assessment. Should we uncover further damage, we pass this information on to your insurance company and continue with the car body repairs.
Use of specialist equipment for stunning results
Whether in Horley or the surrounding areas, our clients trust us for outstanding workmanship. In addition to our team’s 180 years of shared experience, we use the latest specialist equipment to produce unmatched results on all accident repairs.
We have an oversized spray booth that accommodates large vehicles and high roofs. This allows us to cover everything from motorhomes and caravans with dent repairs to Luton and long-wheelbase vans in need of crash repairs.
Our company also uses a Junair spray oven and Car Bench jig. The former has a computerised water-based paint-mixing scheme. This is crucial in delivering flawless results for all domestic and commercial vehicle body repairs.
In addition, R&P Accident Repair Centre uses the Audatex estimating system. This software provides rapid connection with insurers, suppliers and industry professionals.
Refitting the relevant parts
When your vehicle is dry, we carry out reassembly. We inspect the bodywork, giving your vehicle an all-over check. This ensures that your dent repairs, crash repairs or any other accident repairs meet the highest of standards.
Once we sign off your car body repairs, you are free to collect your vehicle and return to normality in and around Horley again.