If you are involved in a car accident, be it a minor collision or a more serious crash, you will probably have to go through your insurance company for accident repairs. Often, this means your insurer recommending a shop for car body repairs. However, your insurer’s preferred company is not always the best choice, and you don’t have to use it. When it comes to crash repairs, insurers are known for finding the cheapest solution, which can result in you being less than happy with the work. Whether you need dent repairs, commercial vehicle body repairs or other services, make sure you know your rights.
As a trusted company for vehicle repairs in Lingfield and the surrounding areas, R&P Accident Repair Centre wants every customer to know the choices they have. This guide to preferred repair shops and your rights will help ensure you are happy with the services you receive.
Whether you need domestic or commercial vehicle body repairs, it is important to use a company you trust. Don’t just go with the first option and take the time to consider all your choices.
What are preferred repair shops?
A preferred repair shop is simply one your insurance provider recommends for crash repairs. However, this is not necessarily because they think they will do the best job. Insurers want to make money, not spend it, so they look for a repair shop that will do the bare minimum and offer a lower price for car body repairs. The shop may even give a discount.
Consequently, we advise vehicle owners in Lingfield to research a recommended shop before you go ahead with them for accident repairs.
Just because your insurer recommends a certain company for crash repairs doesn’t mean you have to use them. Unless there is a clause in your policy which states you must use a recommended repair shop, you can take your car wherever you want for domestic or commercial vehicle body repairs.
There are many reputable companies offering insurance accident and dent repairs, including R&P Accident Repair Centre in Lingfield. As such, you should investigate all available options before making a decision.
Luckily, there are laws in place to protect you, in the form of the Consumer Rights Act 2015 and the Insurance Act 2015. Except in very rare cases, your insurance provider cannot force you to use a certain shop for car body repairs or accident repairs. It is also illegal for them to raise your excess for choosing your own repair shop.